support
Self-service portal
A question for our helpdesk? As a Cevi Group customer, you can visit our Self-service portal 24/7. You will find manuals, release notes and answers to frequently asked questions.
Your question will get to the right staff member the quickest.
Remote support
Is a Cevi Group employee asking you to connect to your computer? Through ISL Online, we will help you remotely.
frequently asked questions
How do I contact the help desk?
We recommend using our Self-service portal. You may already find an answer to your question here. You can also submit your question via a ticket, which will then go directly to the appropriate employee.
If you are not a Cevi Group customer, or are not yet using our Self Service Portal, you can also reach us via email at support@cevi.group. Questions for the helpdesk that reach us via e-mail may be processed a little later.
Do you have an urgent, blocking problem? Then please contact us by phone at +32 9 264 07 00. We can help you even faster if you create a ticket in advance via our Self Service Portal.
What is the Cevi Group Self-service portal?
Our Self-service portal is our customer portal. In this secure environment you will find the latest manuals, release notes and frequently asked questions about our products. You can also contact the helpdesk there by creating a ticket. This way you get personal contact with one of our employees and get a quick answer to your question.
How do I access the Self-service portal?
Don’t have an account for our self-service portal yet? You can get one via this page As soon as your account is active you will receive an e-mail from us with further instructions.
What is the benefit of the Self-service portal?
By creating a ticket through the Self Service Portal, your question will go directly to the right employee. This way you will receive an answer quickly. You will also see the status of your request and the latest response from our employees.
You will also find a handy knowledge base with manuals and frequently asked questions about our products and services.
I am having problems logging into the Self-service portal
Please contact us if you are experiencing problems logging into our Self-service portal. During business hours, you can reach us by phone at +32 9 264 07 00 or by email at support@cevi.group.
I forgot my password
You can reset your password for our Self-service portal yourself on the ‘Forgot password?” page.
Can I share my ticket with colleagues?
Yes! For each new and existing ticket, you can use the “Share” button to notify your colleague. You can search within all contacts of your organisation. The selected colleagues can then see the ticket in the self-service portal and we will also keep them informed via email.